Continuous Improvement Tools, Volume 1

By Richard Chang and
Matthew Niedzwiecki  

This guidebook contains step-by-step instructions along with real-life examples on the following planning, analysis, and interpretation tools: Brainstorming, Affinity Diagram, Matrix Diagram, Criteria Rating Form, Check Sheet, Force Field Diagram, and Cause and Effect Diagram. A selection matrix is included to help determine which tools to use for which situations. (Paperback)