Improving Through Benchmarking

$19.95 $15.95

By Richard Chang and
Keith Kelly

In today's competitive business environment, meeting and exceeding your customers' needs efficiently and effectively is critical. An ideal tool to meet this challenge is benchmarking. Featuring a simple, yet highly-effective, seven-step benchmarking model and following a case example throughout, this guidebook will provide the information and tools to improve your organization's performance. (Paperback)