Mastering Change Management


By Richard Chang    
Given the task of tackling change, one can choose either to build an obstacle or to capitalize on an opportunity. This guidebook leads you through the steps of effective change management and helps you produce the results you want. Using a six-step change model, which looks at change from a systematic or "big picture" perspective, you will learn what happens and what to expect as the change process unfolds—enabling you and your employees to become active participants versus helpless victims of the change process. (Paperback)