MasteringTRAINING Application Workbook


Richard Chang, Editor  
Training is not a one-time event or a single classroom experience. It is integral to performance management, and when carried out correctly, leads to organizational improvement and profit. Mastering Training presents a proven approach for developing and implementing training that produces significant, measurable results. Each step of RCA’s six-phase HighIMPACT Training Model™ is explained in detail in this application workbook, complete with practical suggestions, tools, and exercises to help you not only understand key concepts, but to make them a part of your work/life "toolbox."  (Includes tools on CD-ROM)