Performance Scorecards (Softcover)


Performance Scorecards-Measuring The Right Things In The Real World
By Richard Chang and Mark Morgan 

Published by Jossey-Bass Inc.


Using a case study approach in story form, the authors illustrate the events and issues surrounding scorecard development. With a compelling narrative among the book's fictional characters, RCA's proven six-phase model for building, linking, and refining scorecards is explained without technical jargon. In addition, clear and concise system steps guide the reader through the activities required to complete each phase of the process.